Serving Virginia since 2004
IT Support and Cybersecurity for Richmond and Central Virginia Businesses
Our friendly, local technicians take IT problems off your plate so you can focus on your business. We fix most issues the same day, come on-site when you need us, and keep your critical systems protected every day.
Our whole team is local, never outsourced.
4.9 from 57 Google reviews
Tell us more about yourself and your company and our CEO will get back with you quickly.
Our Services
IT Support, Security, and Strategy
From help desk calls to security and long-term planning, one local team handles it all and gets to know you, your staff, and how your business runs.
Managed IT Services
Your whole IT department at a flat monthly rate, covering support, security, maintenance and planning.Learn moreCybersecurity
Pentesting, phishing tests, 24/7 security monitoring, and in-person training.Learn moreHelp Desk & IT Support
On-site and remote support whenever you or your staff need it.Learn moreMicrosoft 365
Setup, licensing, and day-to-day support. Our onboarding also includes migration from Google.Learn moreBackup & Disaster Recovery
On-site and off-site backups with immutability and unlimited M365 retention.Learn moreVoIP & Phone Systems
Teams Voice solutions for businesses of all sizes. Setup, licensing, and support.Learn moreIT Strategy & vCIO
We help plan technology around where your business is headed, complete with roadmap and budget documentation.Learn moreAI Consulting
Put AI to work, with readiness, policies, implementation plan, and training.Learn moreWhy us
IT Support Virginia Businesses Trust
Top-Notch IT Support
Unlimited on-site and remote support for your whole team. You get a customized online portal and a technician you know shows up whenever you need him.
Security You Can Trust
All your systems secured and monitored 24/7 by an SOC (Security Operations Center) that actively responds, investigates, and remediates threats in real time.
We Catch Problems Early
We respond to alerts around the clock, often before your team notices anything, and we run drills and train for emergencies long before one happens.
Smooth Onboarding and Offboarding
Staff changes get handled quickly, securely, and according to your unique requirements.
We Fight Phishing
Around-the-clock filtering, monitoring, and response to constantly evolving email threats, including active, engaging training for your team.
Backups You Can Count On
On-site, secure off-site and immutable backups, plus Microsoft 365, with restores tested every month so we know they work.
One Call Handles Your Vendors
Internet providers, copier companies, website hosts and line-of-business software. We speak their lingo so you do not have to, and we follow the call through.
A Technician in Your Office Regularly
Regularly scheduled full days of on-site IT support, which we call Office Hours, so your team can bring questions to someone in person and small issues get handled while we are there.
A Clear Plan for What Comes Next
Business technology reviews and hardware lifecycle tracking, so replacements are planned ahead of time.
Patching Handled for You
Windows and third-party updates applied and verified every month, so your computers stay current without anyone chasing them.
Your Network, Documented
Firewalls, Meraki and UniFi gear and remote access, maintained and written down, so nothing depends on one person remembering.
Loaner Gear When Something Breaks
Spare laptops and equipment on hand, kept up to date and ready to deploy at a moment’s notice, so a dead machine does not cost someone a full day of work.
Our Partnerships
Tools You Can Trust
We only partner with the industry's best, no cutting corners. We train our staff to know each of your tools inside and out.
The Hermetic Wizards
Meet Your New IT Support Team
Born and raised here in Richmond, I’ve been helping local businesses with their technology since 2004. All my clients have my cell number because they know if something’s not right, I want to know so I can fix it. Not eventually. Today.
Kelsey McNeillAdmin & FinanceJames MielnickiService DeliveryNick OrlowskiProject ManagerTony HackerAccount ManagerTariq JeffriesTechnical SupportSimon CanlanTechnical SupportIndustries
Industries We Serve
We support small and midsize businesses across Virginia. Many of our clients run servers on site, have a warehouse or plant, or work out of more than one location.
How it works
Getting Started Is Easy
Discovery call
We schedule a 15-minute call to understand how your business runs and what’s getting in the way.
Assessment
We come on-site to evaluate what you have, what’s working, and what needs improvement, then draw up a full report for you to keep.
Proposal
We draw up a proposal with clear pricing, a complete onboarding roadmap, and a 90-day guarantee.
Onboarding
Once you sign, we walk you through everything in person, get to know your team, and start fixing problems.
What you have when we’re done
Testimonials
4.9 Stars from 57 Google Reviews
Published reviews from our Google Business Profile.
I put in a request that honestly was not urgent at all, and Simon still had it knocked out the same day. He is very responsive and works around your schedule instead of the other way around. Highly recommend them for IT support.
★★★★★The folks at Hermetic are the best in Richmond at what they do, hands down! We wouldn’t recommend anyone else!
★★★★★Their team is fast, knowledgeable, and proactive, solving problems before they even reach us. Highly recommend them for any business looking for reliable IT support.
★★★★★These folks are the best - seriously, they are on it!
★★★★★Clear communication, precision troubleshooting, solutions specific to our needs. Amazing!
★★★★★Hermetics resolved my issue with Microsoft Teams in less than 10 minutes allowing my meeting to start on-time and without disrupting or confusing any of my 27+ invited attendees.
★★★★★Complex issues are resolved quickly, and their deep technical expertise shows in every interaction. I haven’t come across a better IT services and support company in Richmond, VA.
★★★★★James was professional, responsive, and quickly identified and resolved our issue. He explained everything clearly and made sure we were fully up and running before closing the ticket. Highly recommend their team for reliable IT support.
★★★★★Jeff and his team are GREAT! I never feel like a bother (no matter how many times I bother them).
★★★★★No project too small or too large. They come prepared and get done quickly.
★★★★★Hermetic was awesome in resolving a very unusual issue with a keyboard. Great people and great service!
★★★★★Super fast response, amazing customer service, and always willing to help. Best service I’ve used by far.
★★★★★Their team helped resolve some server issues we’d been dealing with, cleaned up our network rack, and provided valuable cybersecurity training for our staff.
★★★★★They’ve handled everything from day-to-day IT management to a full office move, and most recently installed security cameras that have helped our staff feel safer in our city office.
★★★★★The team replaced our outdated equipment, cleaned up the entire network closet, and labeled everything neatly. Everything’s been working perfectly since.
★★★★★They recently helped us get our Teams phones set up and running smoothly, and whenever we have questions or need support, they’re just a phone call or email away.
★★★★★Service area
Locations We Serve
From Richmond to Charlottesville to Virginia Beach, our team comes to you when the work needs someone on site. On-site visits are scheduled as part of your service plan.
Greater Richmond
- Richmond
- Henrico
- Chesterfield
- Midlothian
- Mechanicsville
Tri-Cities and Southside
- Petersburg
- Colonial Heights
- Hopewell
- Prince George
Charlottesville and Central Virginia
- Charlottesville
- Lynchburg
- Culpeper
- Forest
Fredericksburg and the Northern Neck
- Fredericksburg
- Spotsylvania
- King George
- Tappahannock
Hampton Roads and the Peninsula
- Virginia Beach
- Norfolk
- Chesapeake
- Newport News
- Hampton
- Williamsburg
Get in touch and we’ll let you know if you’re in our service area.
Check your locationFAQ
Frequently Asked Questions
Still have a question? Call us on (804) 373-4914.
Before you switch
What is a Managed Services Provider?
It is an outsourced IT department. You pay one flat monthly fee and we run the help desk, servers, email, backups, network and devices, instead of you hiring and managing all of that yourself.
What does IT support cost?
You pay one flat fee per user each month. It covers your Microsoft licensing, security tools and the help desk, with nothing billed by the hour on top. The fee depends on how many people and devices you have and what you run. Big projects like a migration or an office move are quoted separately at a fixed price you agree to before anything starts.
What do you take over?
Servers and storage, Microsoft 365, backups, security, patching, firewall and Wi-Fi, new computers, onboarding and offboarding staff, your internet provider, and the help desk your people call. If something you depend on is not on that list, ask. The answer is usually yes.
How does onboarding work?
We inventory what you have, then fix what is failing rather than working around it. You get a written plan with dates before we touch anything, and we guarantee a documented, stable baseline within 90 days. If we miss that and it is our fault, we keep working at no extra charge, and you are free to leave with no penalty.
Do we have to change the software we use?
No. We support what you already run and deal with the vendor's support line for you. Most of our clients are on Microsoft 365, which is what we build around, but the software that runs your business stays yours.
Why not just hire someone in-house?
One person cannot cover a help desk, security, backups, vendors and planning at the same time, and they take vacations. A managed team covers all of it, and nothing walks out the door when one person leaves.
Working with us
How fast do you respond?
Our help desk averages a 26-minute first response, and we commit to one hour on anything. If something has stopped your business, we start on it immediately.
How often are you in our office?
On demand. We come out when something cannot be solved remotely and whenever something is urgent. We also schedule periodic Office Hours, where a technician works a full or half day out of your building to catch the things that never make it into a ticket.
Will you deal with our vendors?
Yes, including the part where somebody sits on hold. Internet providers, phone carriers, your line-of-business software company and hardware suppliers. We handle buying equipment too, so a replacement laptop shows up configured instead of in a box.
Who do you work with?
Businesses between 10 and 200 employees in healthcare, construction, architecture and engineering, manufacturing, finance, accounting, legal, professional services and non-profits. We look after the day-to-day technology for more than 1,000 people across central Virginia.
How do you keep our data safe?
Multi-factor authentication on every account, encryption, endpoint detection and response on every machine, a managed firewall, patching on a schedule and least-privilege access. Backups are immutable, and we restore from them by hand every month to be sure they work.
What training do you give our staff?
We run in-person cybersecurity awareness training for every client, supplemented by self-paced online training year round.